Kimberly Cares, LLC
Terms and Conditions
Terms and Conditions
NEVER REQUEST AN ELECTRONIC VISIT FOR A EMERGENCY MEDICAL PROBLEM.
An electronic or e-visit is an alternative designed to efficiently respond to routine, non-complex medical problems. (Examples might include: mild cough, a mild stomach virus, UTI).
An e-visit is not designed for complex or non-routine medical care especially problems that might require the relating of extensive history information or a thorough physical exam. E-visits are only offered to ADULT patients and you agree that during the visit you are representing yourself and not another person. You will be asked to present a government issued ID. E-visits are not billed by our practice to any insurer, as they are usually considered a non-covered service. The patient is always responsible for our typical e-visit charges. Our standard e-visit charge is $45.
Requests for e-visits must be approved and confirmed at least 1-2 hours in advance. Prior to the visit you may be asked to complete certain medical questionnaires. Sometimes, after reviewing your information, or during the e-visit it may be determined that your problem is too complex for an e-visit session. In that case our office will schedule you for a traditional office visit and your e-visit fee will be applied to the patient balance related to your office visit.
Communication during an e-visit may be exchanged via teleconference, landline phone, cellular phone and online chat. These methods are by their very nature not as secure as a face-to-face encounter. By requesting an e-visit you acknowledge that some personal health information will be communicated in a manner that is not encrypted. However, please refrained from emailing personal information aside from your age, gender, and basic reason for your visit. You will be given access to the secure portal as part of the registration for more detailed information.
As with any medical service, decision, or treatment, there are risks; and, an e-visit is no different. Because this visit is electronic and without physical exam, you acknowledge that the risk may be greater than a traditional office visit. You agree to schedule/seek follow up as advised by the provider and abide by all home care instructions given during the consultation. By requesting the visit, you agree to accept the outcome-even if it is undesirable and you will not be entitled to a refund for services.